Customer service
Maintenance of your machine
At The Clean Experience, we strive for excellent service. That’s why we offer maintenance contracts for long-term care of your steam vacuum or steam cleaner. Interested? Discuss it with your advisor or send us an email at info@tce.nl.
When it’s time for your machine’s maintenance, you can easily fill out the service request form on our website. Once we receive your request, we will contact you to schedule an appointment.
Schedule maintenance
Encountering an issue with your machine? Let our team help! Simply fill out the service request form on our website, and we will get in touch with you as soon as possible to resolve your issue. You can even upload photos or videos to give us a clearer understanding of the situation and assist you more efficiently.
Did you know that filling out the form allows us to serve you better than a phone call? While we prefer that you fill out the service form, we understand that some situations are urgent. You can always call us at 0342 701 205 for immediate assistance.
Request service
Aftersale
When we deliver our professional steam cleaners, you will receive a detailed explanation from our advisor on the use, maintenance, and descaling of the device. A few weeks after your purchase, our aftersales department will contact you to check if you have any questions regarding the machine’s use. If you have any questions earlier, feel free to contact your advisor. They are ready to assist with any concerns or questions about your purchase.
Our advisors
Warranty
We offer an 2-year warranty on the stainless-steel boiler and a 2-year manufacturer’s warranty on non-wear parts. To maintain your warranty, you are responsible for cleaning the hoses and descaling in a timely manner.
Delivery & shipping
You can place your order through our webshop. If the product is in stock, delivery time is 1 to 3 working days. If the product is out of stock, the average delivery time is 2 weeks. We aim to keep all parts in stock, and if we don’t, we will work to find a quick solution.
Your order will be shipped via MyParcel by The Clean Experience.
Note: Pick-up is available by appointment only, Monday to Friday between 9:00 a.m. and 5:00 p.m.
Shipping costs
Shipping costs within the Netherlands: Parcel post (under 30 kilos): €7.50
Shipping costs within Europe: Parcel post (under 30 kilos): €15.00
