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Frequently Asked Questions
Prefer a direct answer to your question? Then call: 0342 701 205
Get in touchRenting
Do you also rent machines?
No, we do not rent machines.
Demonstration appointment
Why aren’t the prices of the machines on your website?
We are happy to contact you in advance so we can provide tailored advice and bring the right machines when we schedule a non-binding demonstration appointment. If you request information, you can always ask for a price list, which we will then send to you by email.
Why do I need to make an appointment to visit the showroom in Barneveld?
That way we can always make time for you, provide a cup of fresh coffee and an available advisor ready to serve you.
What should I do if I want to reschedule or cancel the appointment I made?
A timely phone call or email is greatly appreciated so that our consultants do not have to travel unnecessary and costly miles. The counselor’s phone number is listed in the appointment confirmation you received by e-mail.
May I request specific problem areas to be addressed during a demonstration?
Absolutely, you may. We’re happy to demonstrate how to steam-clean heavy soiling from upholstery, clean greasy (stainless steel) kitchens, or detail a car interior. However, please note that we won’t be cleaning your entire facility.
What can I expect from an on-site demonstration?
If you have a business location, we’re happy to provide a demonstration at your site. If you don’t have a Chamber of Commerce number, we kindly ask that you schedule a demo at our showroom in Barneveld. We typically reserve about an hour for a demonstration. Due to our busy schedule, we expect you to keep the appointment and be present to experience our informative demo.
(Note: Our consultants prefer to work in a covered area with access to power and water.)
I found you as a TCE Steam Specialist on Google or through social media, how do I make an appointment?
You can call us during business hours to schedule an appointment with one of our steam experts. You can also fill out the contact form at www.tce.nl Link The phone number of the scheduling department is: 0342 701205.
The Clean Experience
Call (or contact us) for a no-obligation demonstration.
Service and maintenance
Do you also offer on-site repairs?
In some cases, we can make repairs on-site, depending on the nature of the problem and your location. Please contact us using the service form on our website under “Contact Us” or contact us by phone to discuss your specific situation.
I have an older machine, do you still offer service?
Yes, we still offer service and support for older machines. Please fill out the service form on our website and we will do our best to help you regardless of the model or age of your TCE machine.
What should I do if my machine has a malfunction?
That’s annoying! We are ready to help you with the right solution. Go to “Contact us” and then to Request Service. Here you can describe your problem in detail and even include a photo or video. This way we can quickly find the right solution for you.
How can I schedule a maintenance service?
The best way to do this is through our website. Go to ‘Contact’ and then to ‘Request service‘. Here you can enter the details of your machine and add a description of your request. After completing the form, we will contact you as soon as possible to make an appointment.
Do I need to descale my machine?
Yes, descaling many of our machines is necessary. The frequency and descaling instructions may vary from machine to machine. Your advisor will always inform you about descaling. In addition, you will receive the specific descaling instructions with your machine. For helpful instructional videos, you can also visit our YouTube channel or find instruction forms at downloads.
How long does it take to receive a response after I fill out the service form?
We aim to respond as soon as possible once we receive your form. In most cases, you can expect a response within 24 to 48 hours.
Can I also make a service request by phone?
Although we have a preference for filling out the service form through the website, we understand that some situations are urgent. You can always call us for immediate assistance. Call us during business hours at 0342 701205.
Advice and instructions for use
I lost my instruction manual, can I download it?
Yes, you can download user manuals and watch instructional videos from our website via the downloads page.
What is the difference between a steam cleaner from Tellsell advertising versus a professional steam cleaner from The Clean Experience?
We don’t just promise results, we deliver them. Unlike other machines on the market that produce ‘wet’ steam with a lot of moisture, often requiring you to wipe or mop afterward, our machines provide dry steam. They extract dirt immediately, even from grout lines. While plastic machines in the regular market quickly lose pressure and power, our TCE machines consistently deliver truly powerful dry steam.
Is steam suitable for every industry?
Absolutely, whether you are a veterinarian, car cleaner, catering establishment or industrial enterprise, our steam cleaners are suitable for everyone. Dry steam makes it possible for everyone to clean efficiently. As Steam Specialists, we offer a wide range of machines in different sizes and models.
Check out our industries page for more information!
Would you like to request a demo without any obligation?
More informationPayment and lease terms
Can I buy on a lease basis?
Yes, that is possible. We can help you submit a lease application to Bekaro, Vendorlease or Grenkelease.
When do I pay for my machine?
Payment for the machine must be made in advance. You can pay in advance by bank transfer, indicating the invoice number. Of course, you also have the option of making payment in cash or by pin on site when the machine is delivered.
supply of machinery
Do you supply from stock?
In general, all machines and parts are in stock and we can deliver quickly.
Will my employees and I receive a thorough explanation upon delivery of the machine?
Certainly, we provide a thorough explanation of the machine. If there are several people who will be working with the machine, we recommend that they be present during the explanation. That way, we can ensure that all users can experience the maximum ease of use of the machine.
Warranty conditions
How long do I have a warranty on my machine?
You have a 2-year manufacturer’s warranty on the machine and attachments (not subject to wear and tear).
References
"Really clean in half the time!"
Luigi’s Ice cream parlor
Astrid Miltenburg
“We bought the TCE steam vacuum cleaner M8 Athena with electric brush initially for hygienic cleaning of the store floor of our ice cream parlor. It steams, scrubs, vacuums and pulls the floor really clean and almost completely dry. But with all the included attachments we now do more than just the floor. Our stainless steel worktops and ice cream display case also become flawlessly clean and shine like new. Awkward spots are no problem at all. We clean the windows in half the time than before, with better results. We can no longer do without it, because with this steam vacuum cleaner we work cleaner, more efficiently and with a lot of pleasure!”
"Our bakery is visibly and tangibly cleaner than before"
Bakery Willemsen, Borne
Dennis Willemsen
“Our bakery is visibly and palpably cleaner than before we used The Clean Experience’s machine. We were looking for a machine that could effortlessly clean the oven, as well as the plastic ceiling of our bakery. Both rather tricky jobs, because it’s hard to reach.”
"Steam beats water!"
Steam Up, Eindhoven
Ralf Frickel
“The TCE M8 from The Clean Experience bv, meets our needs because it is a professional but handy machine. A favorite accessory is the electric scrub-shampooing steam brush. It works easily on a rechargeable battery and the result never ceases to positively amaze me. Last but not least, steam is also capable of removing up to 99.99 percent of germs and bacteria from a wide variety of surfaces. Still, nice to know that not only does it look clean, but it really is clean.”
"Melt, suck it up and be done!"
De Texelse Chocolatier
“The steam cleaner is easy to use and easily removes chocolate from the floor. With a few strokes it is clean and dry, because it works with steam the chocolate is melted in no time and you can easily vacuum it with the steam extraction vacuum cleaner. It also comes with handy brushes for the wheels of the workbenches, for example, so you clean these easily too.”
