Name: The Clean Experience
Brand: The Clean Experience
Rating: 4.5 (68 reviews)

Home / Privacy policy and cookies

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1. General

The Clean Experience B.V. (“TCE”) processes personal data of customers, website visitors, suppliers, and other business relations. We handle this data with care and in accordance with the General Data Protection Regulation (GDPR) and related legislation.

In this statement, we transparently explain which data we process, for what purposes, and what rights you have.

2. Data controller

The Clean Experience B.V.
Anthonie Fokkerstraat 51 B
3772 MP Barneveld

Telephone: +31 (0)342 – 701205
Email: administration@tce.nl
Website: www.thecleanexperience.com
Chamber of Commerce: 73499390

TCE is the data controller within the meaning of the GDPR.

3. What personal data do we process?

Depending on your relationship with us, we may process the following personal data:

Customer and contact details

Name and (if applicable) company name
Address details
Telephone number
Email address
Billing and payment details

Product and service information

Machine type and serial number
Purchase date
Maintenance and repair history
Warranty and service status

Website data

When using our website, we process certain technical and usage data, such as:

IP address (technically required for communication over the internet)
Browser and device information
Pages visited and website navigation
Source of your visit (for example via search engines or links)
Cookie and session IDs

This data is used to ensure the proper functioning of the website and to gain insight into its use.

Communication data

Email correspondence
Quotation requests
Service requests
Complaints or other contact interactions

4. Purposes of processing

We process personal data solely for specified and legitimate purposes, including:

Performance of agreements

Delivery of products and services
Execution of repair and maintenance work
Warranty handling
Processing lease and service requests

Customer service and communication

Answering questions
Handling requests and complaints
Technical support

Administrative and legal obligations

Invoicing and payment processing
Accounting
Compliance with tax and legal retention obligations

Website usage and improvement

Technical operation and security of the website
Analysis of general website usage
Improvement of performance and user experience

Marketing (where permitted)

If you have given your consent or are a customer within the applicable legal framework, we may inform you about our products, services, and relevant updates.
You may unsubscribe or withdraw your consent at any time.

5. Legal bases for processing

We process personal data based on the following legal grounds:

performance of a contract
legal obligations
legitimate interest (for example security, basic analytics, and business operations)
consent (for example for marketing communications and cookies where required)

6. Retention periods

We do not retain personal data longer than necessary for the purpose for which it was collected.

Administrative data: minimum of 7 years (legal obligation)
Service and warranty data: as long as necessary for the provision of service and warranty
Marketing data: until you unsubscribe or withdraw your consent
Website data: for a limited period for analysis and improvement purposes

7. Disclosure to third parties

We do not sell personal data to third parties.

Personal data is only shared with parties involved in our services, such as:

IT and hosting providers
Analytics and marketing service providers (such as Google and Microsoft)
Payment service providers
Accounting service providers
Logistics partners
Suppliers or manufacturers if necessary for service or warranty purposes
Government authorities where legally required

Where necessary, data processing agreements are concluded with external parties.

8. Cookies and similar technologies

Our website uses cookies and similar technologies.

Cookies are used for:

ensuring the proper functioning of the website
remembering preferences
analysing website usage
measuring and improving performance
(where applicable and with consent) displaying relevant advertisements

For non-essential cookies, we request your consent in advance through our cookie banner.

You can change or withdraw your preferences at any time through the cookie settings on our website.

More information can be found in our cookie policy.

9. Your rights

Under the GDPR, you have various rights, including:

the right to access your data
the right to correct inaccurate data
the right to erasure (where legally permitted)
the right to restrict processing
the right to data portability
the right to object to certain processing activities
the right to withdraw consent

Requests can be submitted via administration@tce.nl.

10. Deletion of data

If you request the deletion of your data, we will comply where legally and practically possible.

In some cases, we are required to retain data, for example for:

tax obligations
ongoing agreements or service provision
warranty handling

In such cases, only the strictly necessary data will be retained.

11. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or unwanted disclosure.

12. International data processing

Some of our service providers are located outside the European Economic Area (such as in the United States). In such cases, we ensure appropriate safeguards are in place to protect your data, for example through the use of standard contractual clauses or equivalent protection mechanisms.

13. Newsletter

If you subscribe to our newsletter, we will use your email address solely for sending information about our products and services.

You can unsubscribe at any time via the unsubscribe link in the email or by contacting us directly.

14. Complaints

Do you have a question or complaint regarding the processing of your personal data? You can contact us via administration@tce.nl.

If we are unable to resolve the matter together, you may submit a complaint to the Dutch Data Protection Authority.

15. Changes

We reserve the right to amend this privacy statement. The most current version is always available on our website.

16. Contact

The Clean Experience B.V.
Email: administration@tce.nl
Telephone: +31 (0)342 – 701205
Website: www.thecleanexperience.com

The Clean Experience

The leading supplier of steam extraction vacuums, steam cleaners, and steam vacuum cleaners in the Benelux.

Call (or contact us) for a no-obligation demonstration.

Demonstration request 0342 701 205

References

"Our bakery is visibly and tangibly cleaner than before"

Bakery Willemsen, Borne

Dennis Willemsen

“Our bakery is visibly and palpably cleaner than before we used The Clean Experience’s machine. We were looking for a machine that could effortlessly clean the oven, as well as the plastic ceiling of our bakery. Both rather tricky jobs, because it’s hard to reach.”

"Melt, suck it up and be done!"

De Texelse Chocolatier

“The steam cleaner is easy to use and easily removes chocolate from the floor. With a few strokes it is clean and dry, because it works with steam the chocolate is melted in no time and you can easily vacuum it with the steam extraction vacuum cleaner. It also comes with handy brushes for the wheels of the workbenches, for example, so you clean these easily too.”

"Really clean in half the time!"

Luigi’s Ice cream parlor

Astrid Miltenburg

“We bought the TCE steam vacuum cleaner M8 Athena with electric brush initially for hygienic cleaning of the store floor of our ice cream parlor. It steams, scrubs, vacuums and pulls the floor really clean and almost completely dry. But with all the included attachments we now do more than just the floor. Our stainless steel worktops and ice cream display case also become flawlessly clean and shine like new. Awkward spots are no problem at all. We clean the windows in half the time than before, with better results. We can no longer do without it, because with this steam vacuum cleaner we work cleaner, more efficiently and with a lot of pleasure!”

"Steam beats water!"

Steam Up, Eindhoven

Ralf Frickel

“The TCE M8 from The Clean Experience bv, meets our needs because it is a professional but handy machine. A favorite accessory is the electric scrub-shampooing steam brush. It works easily on a rechargeable battery and the result never ceases to positively amaze me. Last but not least, steam is also capable of removing up to 99.99 percent of germs and bacteria from a wide variety of surfaces. Still, nice to know that not only does it look clean, but it really is clean.”