General terms and conditions

Business customers (B2B)Consumers (B2C)

Terms & Conditions | business customers (B2B)

© The Clean Experience B.V. – Version 2026

Located in Barneveld
Chamber of Commerce number: 73499390
VAT number: NL8595.50.503B.01
Phone: +31 (0) 342 – 701205
Email: info@thecleanexperience.com
Website: www.thecleanexperience.com

Terms and conditions applicable to:
• Sale and delivery of machines;
• Sale and supply of parts, accessories and consumables;
• Installation and commissioning;
• Repair and service work;
• Loan machines;
• Maintenance subscriptions and service contracts;
• Lease and financing constructions;
• Business clients, companies, institutions and organizations.

These general terms and conditions form one integral whole and apply to all offers, quotations, agreements, deliveries and activities of The Clean Experience B.V. with business clients.
A copy of these terms and conditions will be provided free of charge upon request.

Table of Contents

CHAPTER I – GENERAL PROVISIONS 4

Article 1 – Definitions
Article 2 – Applicability
Article 3 – Quotations and conclusion of agreements
Article 4 – Prices and indexation
Article 5 – Payment
Article 6 – Delivery and transfer of risk
Article 7 – Retention of title

CHAPTER II – WARRANTY

Article 8 – Warranty

CHAPTER III – REPAIR AND SERVICING

Article 9 – Repair and service
Article 10 – Loan machines

CHAPTER IV – MAINTENANCE CONTRACTS

Article 11 – Maintenance contracts

CHAPTER V – LEASING AND FINANCING CONSTRUCTIONS

Article 12 – Lease and financing

CHAPTER VI – LIABILITY

Article 13 – Liability

CHAPTER VII – FORCE MAJEURE

Article 14 – Force majeure

CHAPTER VIII – RIGHT OF RETENTION AND COMPLAINTS

Article 15 – Right of retention
Article 16 – Complaints

CHAPTER IX – INTELLECTUAL PROPERTY

Article 17 – Intellectual property and confidentiality

CHAPTER X – LIMITATION PERIOD

Article 18 – Limitation period

CHAPTER XI – FINAL PROVISION

Article 19 – Applicable law
Article 20 – Exclusion of the Vienna Sales Convention (CISG)
Article 21 – Competent court
Article 22 – Conversion
Article 23 – Evidence
Article 24 – No waiver of rights
Article 25 – Amendment of general terms and conditions
Article 26 – Reference

Company Details

CHAPTER I – GENERAL PROVISIONS

Article 1 – Definitions

1.1 TCE
The Clean Experience B.V., established in Barneveld, hereinafter referred to as: “TCE”.
1.2 Client
Any natural person acting in the exercise of a profession or business, as well as any legal entity that enters into or wishes to enter into an agreement with TCE.
1.3 Agreement
Any agreement between TCE and the client regarding the delivery of products, maintenance, repair, installation, service, lease-related services and other activities.
1.4 Products
All machines, parts, accessories, consumables and other items supplied by TCE.
1.5 Services
All work performed by TCE, including maintenance, repair, inspection, installation and advice.
1.6 In writing
By letter, e-mail or other electronic means of communication.
1.7 Force majeure
Any circumstance beyond the control of TCE that makes performance of the agreement temporarily or permanently impossible.

Article 2 – Applicability

2.1 General
These general terms and conditions apply to all offers, quotations, invoices, agreements, deliveries and activities of TCE.
2.2 Derogations
Deviations from these terms and conditions are only valid if they have been expressly confirmed in writing by TCE.
2.3 General terms and conditions of the client
General terms and conditions of the client are expressly rejected.
2.4 Nullity
If any provision of these terms and conditions is found to be void or voidable, the remaining provisions shall remain in full force and effect.

2.5 Priority
In the event of any conflict between these general terms and conditions and individual written agreements, the written agreement shall prevail.

Article 3 – Quotations and conclusion of agreements

3.1 Non-committal
All quotations and offers from TCE are without obligation, unless otherwise stated in writing.
3.2 Period of validity
Quotations are valid for thirty (30) days after the date, unless otherwise indicated.
3.3 Obvious errors
Obvious writing, printing, calculation and typesetting errors do not bind TCE.
3.4 Creation
An agreement is only concluded after:

A. TCE has confirmed the contract in writing; or
B. TCE has started the implementation of the agreement.

3.5 Third parties
TCE is entitled to engage third parties for the execution of the agreement.
3.6 Modifications
Changes and additions are only binding if they have been confirmed in writing by TCE.
3.7 Suggested retail prices and price changes
Recommended prices, price lists and rates used by TCE are subject to change.
TCE is entitled to correct incorrect price indications and to charge the sales price applicable at the time of conclusion of the agreement.
Price indications on websites, webshops, advertisements, leaflets and other publications do not count as binding offers.

Article 4 – Prices and indexation

4.1 Prices
All prices are exclusive of VAT, transport costs, shipping costs and other government levies, unless otherwise agreed in writing.
4.2 Cost price increases
TCE is entitled to pass on increases in purchase prices, wages, taxes, transport costs, energy prices and other cost-increasing factors.

4.3 Annual indexation
TCE is entitled to index its rates annually.
4.4 Previous prices
No rights can be derived from previously issued prizes.

Article 5 – Payment

5.1 Prepayment
Machines, equipment, parts and other products must be paid for in full before delivery, unless otherwise agreed in writing, only valid if TCE has approved this in writing.
5.2 Suspension
TCE is entitled to suspend delivery, installation, maintenance, repair and other work as long as the Client has not fully fulfilled its payment obligations.
5.3 Payment term
Invoices for work and services must be paid within fourteen (14) days of the invoice date.
5.4 Default
If the payment term is exceeded, the client is in default by operation of law.
5.5 Statutory commercial interest
From the moment of default, the Client will owe the statutory commercial interest as referred to in Section 6:119a of the Dutch Civil Code by operation of law, plus all extrajudicial and judicial costs related to the collection of the claim.
5.6 Costs
All extrajudicial and judicial collection costs are for the account of the client.
5.7 Allocation of payments
Payments are first deducted from costs, then from interest and then from the oldest outstanding invoices.
5.8 Set-off
The Client is not authorised to suspend or set off payments.

Article 6 – Delivery and transfer of risk

6.1 Delivery times
Delivery times are indicative and do not count as strict deadlines.
6.2 Overrun
Exceeding a delivery time does not entitle you to compensation, dissolution or suspension.
6.3 Delivery address
Delivery will take place at the address specified by the Client.
6.4 Risk transfer
The risk of loss, damage or destruction of the delivered products is transferred to the Client from the moment the products leave TCE’s premises, or at the moment the products are made available to the Client or to a third party or carrier designated by the Client, whichever occurs first.
6.5 Storage
Products that have not been purchased are stored at the expense and risk of the client.
6.6 Storage costs
After three months, TCE is entitled to charge storage costs.
6.7 Carriers
Delays caused by carriers or third parties are not at the expense of TCE.

Article 7 – Retention of title

7.1 Ownership
All products delivered remain the property of TCE until all claims have been paid in full.
7.2 Prohibition of encumbrance
The Client is not authorised to pledge or otherwise encumber the goods.
7.3 Duty of care
The Client must keep the goods carefully and keep them recognizable as the property of TCE.
7.4 Take-back
TCE is entitled to take back the delivered goods if the client fails to do so.
7.5 Access
The Client already grants TCE permission to enter places where TCE’s properties are located.
7.6 Costs
All costs of repossession will be borne by the client.
7.7 Other rights
The retention of title does not affect all other rights of TCE.

CHAPTER II – WARRANTY

Article 8 – Warranty

8.1 Applicability
These provisions apply to all new and used machines supplied by TCE and form an integral part of these general terms and conditions.
8.2 Warranty Terms
For new machines, a warranty period of two (2) years applies to the boiler and two (2) years of the manufacturer’s warranty on the machine.
For used machines, a warranty period of one (1) year applies to the boiler and one (1) year manufacturer’s warranty, unless otherwise agreed in writing.
8.3 Scope of the warranty
Warranty is provided exclusively for defects in materials and workmanship of parts and components. Warranty is granted exclusively to the original client and is not transferable without the prior written consent of TCE.
8.4 Excluded costs
Labor, call-out costs, transport costs, shipping costs, research costs, dismantling and assembly costs, consequential damage and other indirect damage are not covered by the warranty, unless otherwise agreed in writing.
8.5 Warranty Repair
Repair or replacement under warranty does not entitle you to compensation, dissolution of the agreement or suspension of payment obligations.
After the warranty repair has been carried out, no new warranty period commences.
8.6 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full to warranty claims.
8.7 Exclusions
Warranty is void in whole or in part if:

A. the machine has been used improperly, improperly or in violation of the instructions for use;
B. repairs, alterations or modifications have been carried out by third parties;
C. non-original parts, accessories or consumables have been used;
D. maintenance has not been carried out in accordance with TCE regulations;
E. damage is caused by lightning, fire, water, moisture, frost, overheating or limescale;
F. the machine has been used for purposes other than those for which it was designed;
G. there is normal wear and tear;
H. damage is caused by external influences beyond TCE’s control.

8.8 Consumables and Wear-Sensitive Parts
Warranty is only granted on consumables and wear-sensitive parts insofar as there is a demonstrable material or manufacturing defect.
Normal wear and tear of parts, accessories and consumables is expressly not covered by the warranty.

CHAPTER III – REPAIR AND SERVICING

Article 9 – Repair and service

9.1 Applicability
These provisions apply to all repair, installation, maintenance and service work carried out by TCE and form an integral part of these terms and conditions.
9.2 Creation
An order for repair, maintenance, inspection or installation can be given via https://www.thecleanexperience.com/service-aanvragen preferred, orally, by telephone, by e-mail or in writing.
An agreement is concluded as soon as TCE has confirmed the order or has started its execution.
9.3 Scope of work
TCE will carry out the agreed work to the best of its knowledge and ability.
TCE is entitled to engage third parties in the execution of the work.
9.4 Pricing
Work will be carried out at the rates applicable at the time of execution.
TCE is entitled to charge labour, parts, materials, call-out charges, administration charges, transport charges and other costs separately. TCE is entitled to index its rates annually.
9.5 Quotations and research costs
At the request of the client, TCE will provide a quotation in advance.
If, during investigation, it appears that the costs are higher than could reasonably have been foreseen in advance, TCE will inform the client of this.
If the client refrains from repairing the contract after investigation, the costs of the investigation, labour and any transport costs will remain due.
9.6 Equipment and accessibility
The client must ensure that the equipment is accessible, clean and empty.
If the equipment is seriously contaminated, TCE is entitled to refuse the work or to charge additional costs.
The Client must ensure that work can be carried out under normal, safe and health-related conditions.

9.7 Parts
TCE basically uses new original parts.
If original parts are not available, TCE may use equivalent or remanufactured parts.
Delivery times of parts depend on suppliers and cannot be guaranteed.
9.8 Repair Warranty
Repairs carried out are covered by a warranty period of three (3) months for the same defect.
For cleaning and maintenance work, a warranty is only given on the work carried out.
Repair or replacement under this warranty does not result in the creation of a new warranty period.
No warranty is given for damage caused by:

A. improper use;
B. fire, water, moisture or frost damage;
C. lightning strike;
D. normal wear and tear;
E. non-original parts;
F. faulty connections or installations.

9.9 Safety
TCE is entitled to reject equipment if it does not comply with the applicable safety regulations.
If inspection reveals that cabling, plugs, hoses, or other components pose a safety risk, TCE may recommend or deem replacement necessary.
If the client refuses necessary safety measures, TCE is entitled to refuse further work.
9.10 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full to repair and service work.
9.11 Replacement Parts
TCE basically uses new original parts.
If original parts are no longer available, TCE is entitled to use equivalent, remanufactured or replacement parts of comparable quality.
This warranty only applies to the work carried out and the parts replaced.
Repairs carried out are covered by a warranty period of three (3) months for the same defect.
9.12 Repair Warranty Exclusions
No warranty is given for damage that is wholly or partly the result of:

A. improper or improper use;
B. normal wear and tear;
C. fire, water, moisture or frost damage;
D. lightning strike;
E. faulty connections or installations;
F. repairs or modifications carried out by third parties;
G. use of non-original parts or accessories;
H. failure to follow instructions for use or maintenance.

9.13 Safety and Rejection
TCE is entitled to reject equipment if, in its opinion, it does not comply with the applicable safety regulations or if continued use may lead to dangerous situations.
If during inspection it appears that cabling, plugs, hoses or other components pose a safety risk, TCE is entitled to recommend replacement thereof or to make it a condition for further commissioning.
If parts have to be ordered or additional work is necessary, TCE is entitled to carry out a follow-up visit.
If the client refuses necessary safety measures, TCE is entitled to refuse further work and to take the equipment in question out of service or reject it for further use.

Article 10 – Loan machines

10.1 Applicability
These provisions apply to all loan machines, accessories and accessories made temporarily available by TCE and form an integral part of these general terms and conditions.
10.2 Availability
TCE can, if available and available, provide a loaner machine for the duration of repair, maintenance or service work.
The provision of a loan machine is only provided as a service. No rights can be derived from this by the client and TCE is never obliged to make a replacement machine available.
10.3 Ownership
All loan machines, accessories and accessories provided remain the property of TCE at all times.
10.4 Usage
The Client must use the loan machine carefully, in accordance with the instructions for use and only for the intended purpose.
The Client is responsible for careful management during the period in which the loan machine is made available.
10.5 Prohibited Acts
The client is not permitted without the prior written consent of TCE:

A. make the loan machine available to third parties;
B. rent out the loan machine;
C. pledging the loan machine;
D. sell or otherwise dispose of the loan machine;
E. make any changes or modifications to the loan machine.

10.6 Damage, Loss, and Theft
Damage to, loss of or theft of the loan machine and the associated accessories is at the expense and risk of the client, except for normal wear and tear.
The Client is liable for damage that arises as a result of improperly, improper or careless use.
10.7 Replacement Value
If the loan machine is lost, stolen or economically totaled, TCE is entitled to charge the client for the current value or the replacement value of the loan machine and any missing accessories.
10.8 Returns
At TCE’s first request, or at the latest after completion of the agreed work, the client must return the loan machine to TCE immediately, completely and in the same condition as it was made available, except for normal wear and tear.
10.9 Recovery
TCE is entitled to immediately reclaim a loan machine made available if:

A. the client does not meet its obligations;
B. continued use is no longer justified in the opinion of TCE;
C. TCE itself needs the loaner machine for other service work.

10.10 Risk
As long as the loan machine has not been returned to TCE, the risk of loss, damage and theft remains entirely at the expense of the client.
10.11 Liability
TCE is not liable for direct or indirect damage, consequential damage, loss of turnover, loss of profit, loss of profits or interruption damage resulting from the unavailability of a loan machine or from its use.
The Client must ensure adequate insurance of the loan machine during the loan period.
10.12 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full to loan machines made available.

CHAPTER IV – MAINTENANCE CONTRACTS

Article 11 – Maintenance contracts

11.1 Applicability
These provisions apply to all maintenance subscriptions, service contracts and other periodic maintenance agreements offered by TCE and form an integral part of these terms and conditions.
11.2 Creation
A maintenance contract is only concluded after TCE has confirmed the request in writing.
11.3 Duration of the contract
A maintenance contract is entered into for the duration of one (1) year, unless otherwise agreed in writing.
11.4 Tacit renewal
At the end of the agreed term, the maintenance contract will be tacitly renewed for one (1) year at a time, unless one of the parties terminates the contract in writing no later than one (1) month before the end of the contract period.
11.5 Scope of Maintenance
The maintenance contract only includes the work that is explicitly described in the relevant maintenance contract or subscription.
Repairs, parts, accessories, consumables and call-out charges are only included if this has been expressly agreed in writing.
11.6 Planning of maintenance
Maintenance work is scheduled in consultation with the client.
Dates and times provided by TCE are indicative and never count as strict deadlines.
11.7 Accessibility and accessibility
The Client must ensure that:

A. the equipment is easily accessible;
B. the equipment is clean and empty;
C. the technician can carry out the work under normal, safe and health-related conditions;
D. all necessary facilities are available to carry out the work.

11.8 Impediment and cancellation
If the client is unable to attend, he must notify TCE of this no later than twenty-four (24) hours before the agreed time.
If a technician has to return unfinished business because the client is absent, the equipment is not available or the appointment has not been cancelled in time, TCE is entitled to charge call-out costs and labour costs.

11.9 Contract Fee
The contract fee is invoiced in advance and must be paid within fourteen (14) days of the invoice date.
11.10 Indexation
TCE is entitled to index the rates of maintenance contracts annually.
11.11 Suspension
TCE is entitled to suspend its obligations under the maintenance contract if the client fails to meet its payment obligations.
11.12 Warranty and Maintenance
If the prescribed maintenance is not carried out in time, any additional warranty may be voided in whole or in part.
New machines are covered by a two (2) year warranty on the boiler and a two (2) year manufacturer’s warranty.
For used machines, a warranty period of one (1) year applies to the boiler and one (1) year manufacturer’s warranty, unless otherwise agreed in writing.
11.13 Transferability
Without the prior written consent of TCE, the Client is not entitled to transfer its rights and obligations under the maintenance contract to third parties.
11.14 Termination
TCE is entitled to terminate the maintenance contract with immediate effect if:

A. client is in default;
B. there is bankruptcy, suspension of payments or termination of the business;
C. equipment has been improperly modified or repaired by third parties;
D. there is unsafe use or circumstances that do not reasonably require further performance from TCE.

11.15 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full to maintenance contracts.

CHAPTER V – LEASING AND FINANCING CONSTRUCTIONS

Article 12 – Lease and financing

12.1 Applicability
This article applies to all supplies of products and services by TCE using a lease, hire-purchase or financing arrangement through a third party.
12.2 Independent agreement
The lease, hire-purchase or financing agreement is concluded exclusively between the client and the relevant leasing company or financing institution.
TCE is not a party to this Agreement.
12.3 No liability for funding
TCE is not liable for:

A. the acceptance or rejection of a funding application;
B. the content of the lease or financing agreement;
C. interest rates and other financing costs;
D. delays in acceptance or payment;
E. early termination of the lease agreement;
F. disputes between the client and the leasing company.

12.4 Delivery
Delivery of equipment will take place after TCE has received the final approval of the financing and, if applicable, the payment confirmation from the leasing company.
Stated delivery times are indicative and never count as strict deadlines.
12.5 Ownership
If the equipment is financed by a third party, the ownership shall be vested in the relevant leasing company for the duration of the lease agreement, unless otherwise agreed in writing.
The Client is not authorised to sell, pledge, rent, dispose of or otherwise encumber the equipment.
12.6 Payment obligations
All payment obligations under the lease or financing agreement must be settled exclusively with the leasing company in question.
12.7 No Suspension
A defect, malfunction, warranty claim, maintenance, repair, delay or other shortcoming with regard to the delivered equipment does not entitle the Client:

A. suspend lease payments;
B. to settle payments;
C. terminate the lease agreement;
D. obligations to the leasing company.

12.8 Warranty and Service
Warranty, maintenance and repairs are carried out in accordance with the provisions of these general terms and conditions.
Any claims under the warranty do not affect the obligations of the client towards the leasing company.
12.9 Equipment Take-Back
If the leasing company decides to take back the equipment, TCE is not liable for the consequences.
All costs, damage and obligations arising from this will be borne by the Client.
12.10 Early termination
Early termination of the lease agreement does not release Client from pre-existing obligations towards TCE in respect of maintenance, service, repair, outstanding invoices or other agreements.
12.11 Transfer of Rights
The Client is not entitled to transfer its rights and obligations from a lease or financing construction to third parties without the prior written consent of the leasing company and TCE concerned.
12.12 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full to lease and financing constructions.

CHAPTER VI – LIABILITY

Article 13 – Liability

13.1 General
Any liability of TCE is limited in accordance with the provisions of this article.
13.2 Insurance payment
TCE’s liability is limited to the amount paid out by its liability insurance in the case in question.
13.3 Maximum Liability
If, for whatever reason, no payment is made under the insurance, TCE’s liability is limited to the invoice amount of the relevant agreement, with a maximum of € 25,000,-.
13.4 Exclusion of indirect damage
TCE is never liable for:

A. consequential damages;
B. indirect damage;
C. loss of profits;
D. loss of turnover;
E. loss of profits;
F. loss of production;
G. stagnation damage;
H. reputational damage;
I. missed savings;
J. damage due to business interruption;
K. damage arising from claims by third parties.

13.5 Auxiliary persons and third parties
TCE is not liable for shortcomings on the part of auxiliary persons, suppliers, transporters or other third parties engaged by it, except in the case of intent or deliberate recklessness on the part of TCE’s management.
13.6 Wrong Data
TCE is not liable for damage caused by the Client providing incorrect, incomplete or late information.
13.7 Indemnification
The Client indemnifies TCE against all claims from third parties that are related to the execution of the agreement.
13.8 Intent and deliberate recklessness
The limitations of liability do not apply in the event of intent or deliberate recklessness on the part of the management of TCE.

CHAPTER VII – FORCE MAJEURE

Article 14 – Force majeure

14.1 Force majeure
TCE is not obliged to fulfil any obligation if it is prevented from doing so as a result of force majeure.
14.2 Force majeure includes:

A. malfunctions or shortcomings on the part of suppliers;
B. transport problems;
C. fire;
D. government measures;
E. strikes;
F. war, terrorism and natural disasters;
G. pandemics and epidemics;
H. cyber incidents, ransomware, malfunctions in automation systems and failure of telecommunications facilities;
I. power failures and utility failures;
J. extreme weather conditions;
K. illness, incapacity for work or unexpected absence of staff;
L. a shortage of available qualified personnel, insofar as this could not reasonably be prevented or compensated for by TCE;
M. any other circumstance beyond the reasonable control of TCE.

14.3 Suspension and termination
In the event of force majeure, TCE is entitled to suspend the execution of the agreement or to dissolve the agreement in whole or in part without being obliged to pay any compensation.

CHAPTER VIII – RIGHT OF RETENTION AND COMPLAINTS

Article 15 – Right of retention

15.1 Right of retention
TCE is entitled to retain machines, parts, accessories and other goods of the Client that are in its possession until all due and payable claims have been paid in full.
15.2 Related claims
The right of retention can also be exercised for TCE’s previous or other outstanding claims against the Client, to the extent permitted by law.
15.3 Costs
All storage, administration and other costs arising from the exercise of the right of retention will be borne by the Client.

Article 16 – Complaints

16.1 Visible defects
Complaints regarding visible defects must be reported to TCE in writing within ten (10) working days after delivery or execution of the work.
16.2 Non-visible defects
Non-visible defects must be reported to TCE in writing within ten (10) working days after discovery, but no later than three (3) months after delivery or execution.
16.3 Research
TCE must be given the opportunity to investigate a complaint before the client can assert claims against TCE.
16.4 Suspension
Submitting a complaint does not suspend the Client’s payment obligations.
16.5 Expiration of Rights
If the notification is not made in time, all rights and claims of the Client will lapse.
16.6 Returns
Returns may only be made with the prior written consent of TCE and in accordance with the instructions provided by TCE.

CHAPTER IX – INTELLECTUAL PROPERTY

Article 17 – Intellectual property and confidentiality

17.1 Proprietary Rights
All intellectual property rights to quotations, advice, manuals, designs, images, technical documentation, software, drawings, calculations, reports and other data provided by TCE are exclusively vested in TCE or its licensors.
17.2 Usage
The Client only acquires a non-transferable right of use for the purpose for which the information has been made available.
17.3 Prohibition of disclosure
Documents, data and information may not be copied, modified, disclosed or made available to third parties without the prior written consent of TCE.
17.4 Confidentiality
The Client is obliged to keep all confidential information originating from TCE strictly confidential and to use it exclusively for the execution of the agreement.
In the event of a breach of the confidentiality obligation, the Client will forfeit an immediately payable penalty of € 5,000 per violation, plus € 500 per day that the violation continues, without notice of default, without prejudice to TCE’s right to full compensation.
17.5 Violation
In the event of a breach of the confidentiality obligation, the client is liable for all damage suffered by TCE.

CHAPTER X – LIMITATION PERIOD

Article 18 – Limitation period

18.1 Applicability
The provisions of this article apply to all legal claims, claims and defenses of the Client against TCE, regardless of the nature or basis thereof, and form an integral part of these general terms and conditions.
18.2 Expiry period
Any legal claim, claim or right of Client against TCE shall lapse in the course of twelve (12) months after Client has become aware, or could reasonably have been aware, of the facts or circumstances on which the claim or claim is based.
18.3 Expiration of Rights
After the expiry of the period referred to in paragraph 2, all rights and claims of the Client against TCE shall lapse and the Client may no longer invoke them.
18.4 No extension or suspension
The submission of a complaint, the conduct of negotiations, the performance of repair work, the replacement of parts or the provision of service by TCE does not lead to an extension, interruption or suspension of the expiry period referred to in this article, unless TCE has expressly confirmed otherwise in writing.
18.5 Mandatory law
In so far as mandatory provisions preclude the application of this article, the statutory regulation applies.
18.6 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full to all legal claims and claims of the Client.

CHAPTER XI – FINAL PROVISION

Article 19 – Applicable law

19.1 Applicability
The provisions of this article apply to all legal relationships between TCE and the client and form an integral part of these general terms and conditions.
19.2 Dutch law
All offers, quotations, agreements, deliveries, activities and other legal relationships between TCE and the client are exclusively governed by Dutch law.
19.3 Exclusion of foreign law
The applicability of any foreign law is expressly excluded, insofar as mandatory provisions do not preclude this.
19.4 International agreements
Even if the agreement is performed in whole or in part outside the Netherlands or the client is established outside the Netherlands, only Dutch law will continue to apply.
19.5 Mandatory law
Insofar as provisions of mandatory law apply, the other provisions of these general terms and conditions remain in full force.
19.6 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full.

Article 20 – Exclusion of the Vienna Sales Convention (CISG)

20.1 Applicability
The provisions of this article apply to all international agreements and legal relationships between TCE and the client.
20.2 Exclusion CISG
The applicability of the United Nations Convention on Contracts for the International Sale of Goods, hereinafter referred to as the “Vienna Sales Convention” or “CISG”, is expressly excluded.
20.3 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full.

Article 21 – Competent court

21.1 Applicability
The provisions of this article shall apply to all disputes between TCE and Principal.
21.2 Jurisdiction
All disputes arising from or related to agreements with TCE will be submitted exclusively to the competent court of the District Court of Gelderland, location Arnhem, unless mandatory provisions prescribe otherwise.
21.3 Interim measures
TCE reserves the right to submit disputes, injunctive relief and debt collection measures to any other competent court.
21.4 Mandatory law
Insofar as mandatory provisions apply, the other provisions of these general terms and conditions remain in full force.
21.5 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full.

Article 22 – Conversion

22.1 Applicability
The provisions of this article shall apply if any provision of these general terms and conditions is found to be null and void or is annulled.
22.2 Continued existence of other provisions
If one or more provisions of these general terms and conditions are null and void or are annulled, the remaining provisions will remain in full force and effect.
22.3 Substitute provision
The parties will replace the null and void or voided provision with a provision that is as close as possible to the purpose and purport of the original provision.
22.4 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full.

Article 23 – Evidence

23.1 Evidentiary value
The administration, electronic files, digital registrations, e-mails, quotations, work orders, invoices and other data carriers of TCE provide compelling evidence of the content and execution of the agreement, subject to proof to the contrary to be provided by the Client.
23.2 Electronic Communications
Electronic communications, including e-mail traffic, digital work orders and electronic invoices, are considered to have the same probative value as written documents.
23.3 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full.
23.4 Electronic Letters of Agreement and Signature
Electronic signatures, digital declarations of agreement, e-mail confirmations, digital work orders, electronic order confirmations and other electronic means of communication are deemed between the parties to have the same legal validity, evidential value and legal effect as a written and signed statement.

Article 24 – No waiver of rights

24.1 Applicability
The provisions of this article apply to all rights and powers of TCE.
24.2 No waiver of rights
The failure or failure of TCE to exercise or to immediately exercise any right or authority under the Agreement or these Terms and Conditions shall not constitute a waiver of such right or authority.
24.3 Written waiver
Waiver of any right or authority by TCE is only valid if it is expressly and in writing.
24.4 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full.

Article 25 – Amendment of general terms and conditions

25.1 Applicability
The provisions of this section shall apply to changes to these terms and conditions.
25.2 Power to amend
TCE is entitled to change these general terms and conditions.
25.3 Entry into force
Changes will take effect at the time announced by TCE.
25.4 Existing legal relationships
The amended terms and conditions apply to new agreements and, to the extent permitted by law, to existing legal relationships.
25.5 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full.

Article 26 – Reference

26.1 Availability
These general terms and conditions are published on the TCE website and are made available free of charge upon first request.
26.2 Latest Version
The most recent version of the general terms and conditions is always available via the TCE website.
26.3 Electronic Provision
TCE is entitled to make the general terms and conditions available to the client electronically.
26.4 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full.

Company Details

These general terms and conditions apply to all offers, quotations, agreements, deliveries and activities of:

The Clean Experience B.V.
Registered office located at: Barneveld, the Netherlands
Visiting address: Anthonie Fokkerstraat 51 B | 3772 MP Barneveld
Phone: +31 (0) 342 – 701205
Email: info@thecleanexperience.com
Website: www.thecleanexperience.com
Chamber of Commerce: 73499390
VAT identification number: NL8595.50.503B.01

Version general terms and conditions| business customers (B2B): 2026 V1.0
A copy of these terms and conditions will be provided free of charge upon request.
The most recent version is available at: www.thecleanexperience.com

Business customers (B2B)Consumers (B2C)

Terms & Conditions | Consumers (B2C)

© The Clean Experience B.V. – Version 2026

Located in Barneveld
Chamber of Commerce number: 73499390
VAT number: NL8595.50.503B.01
Phone: +31 (0) 342 – 701205
Email: info@thecleanexperience.com
Website: www.thecleanexperience.com

These general terms and conditions apply to all offers, agreements, deliveries, repairs, maintenance work and other services of The Clean Experience B.V. (“TCE”) to consumers.
The terms and conditions have been drawn up in accordance with the applicable Dutch laws and regulations and aim to establish the rights and obligations of both TCE and the consumer in a clear and transparent manner.
Insofar as provisions of mandatory consumer law deviate from these general terms and conditions, the statutory provisions shall prevail.
The most recent version of these general terms and conditions is available via the TCE website and is made available free of charge upon first request.

Contents

Article 1 – Definitions 
Article 2 – Applicability 
Article 3 – Quotations and conclusion of agreements 
Article 4 – Prices 
Article 5 – Payment 
Article 6 – Delivery and shipping 
Article 7 – Right of withdrawal, return and exchange service 
Article 8 – Warranty and conformity 
Article 9 – Repair and service 
Article 10 – Liability 
Article 11 – Force majeure 
Article 12 – Complaints 
Article 13 – Privacy 
Article 14 – Applicable law and disputes 
Company Details 

Article 1 – Definitions

1.1 TCE
The Clean Experience B.V., established in Barneveld, hereinafter referred to as: “TCE”.
1.2 Consumer
Any natural person who is not acting in the exercise of a profession or business.
1.3 Agreement
Any agreement between TCE and consumer regarding the delivery of products and/or the provision of services.
1.4 Products
All machines, parts, accessories, consumables and other items supplied by TCE.
1.5 Services
All work performed by TCE, including repair, maintenance, installation, inspection, service and advice.
1.6 In writing
By letter, e-mail or other electronic means of communication.
1.7 Force majeure
Any circumstance beyond the control of TCE that temporarily or permanently prevents the fulfilment of the agreement.
1.8 Website
TCE’s website, accessible via www.thecleanexperience.com, as well as any webshops or other digital sales channels of TCE.
1.9 Warranty
The commercial warranty provided by TCE, without prejudice to the consumer’s legal rights based on conformity and mandatory consumer law.
1.10 Business day
Every calendar day with the exception of Saturdays, Sundays and generally recognized holidays in the Netherlands.

Article 2 – Applicability

2.1 Applicability
These general terms and conditions apply to all offers, quotations, agreements, deliveries, repairs, maintenance work and other services of The Clean Experience B.V. (“TCE”).
2.2 Derogations
Deviations from these general terms and conditions are only valid if they have been expressly confirmed in writing by TCE.
2.3 Third parties
TCE is entitled to use third parties in the execution of the agreement.
2.4 Nullity and voidability
If one or more provisions of these general terms and conditions prove to be null and void or are annulled, the other provisions will remain in full force and effect.
In that case, the parties will agree on a replacement provision that is as close as possible to the purpose and purport of the original provision.
2.5 Primacy of mandatory law
If provisions of mandatory consumer law deviate from these general terms and conditions, the provisions of mandatory law will prevail.
2.6 Written communication
For the purposes of these general terms and conditions, written means communication by letter, e-mail or electronic means.
2.7 Most recent version
Unless expressly agreed otherwise, the most recent version of TCE’s general terms and conditions always applies.
2.8 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full.

Article 3 – Quotations and conclusion of agreements

3.1 Non-committal
All quotations, offers and quotations of The Clean Experience B.V. (“TCE”) are without obligation, unless explicitly stated otherwise in writing.
3.2 Period of validity
Quotations and offers from TCE are valid for thirty (30) days from the date of the date, unless expressly stated otherwise.
After the expiry of this period, the offer and the prices and conditions contained therein expire by operation of law.
3.3 Obvious errors
TCE is not bound by obvious writing, printing, calculation, typing, programming and typesetting errors, as well as obvious errors in quotations, price lists, brochures, advertisements, websites, webshops and other communications of TCE.
3.4 Conclusion of the agreement
An agreement is concluded after:

A. TCE has confirmed the contract in writing; or
B. TCE has started the implementation of the agreement.

3.5 Third parties
TCE is entitled to engage third parties for the execution of the agreement.
3.6 Modifications
Amendments and additions to the agreement are only binding if they have been confirmed in writing by TCE.

Article 4 – Prices

4.1 All prices quoted for the Consumer Line include VAT, unless otherwise indicated.
4.2 Obvious errors or mistakes in prices or offers are not binding on TCE.
4.3 TCE reserves the right to change prices. Price changes do not affect agreements that have already been concluded.

Article 5 – Payment

5.1 Machines, equipment and parts must be paid for in full before delivery takes place, unless otherwise agreed in writing.
5.2 Payment is made via the payment methods offered by TCE.
5.3 Invoices for maintenance, repairs and other services must be paid within fourteen (14) days of the invoice date, unless otherwise agreed in writing.
5.4 If the consumer does not pay on time, TCE is entitled to charge statutory interest and extrajudicial collection costs in accordance with the statutory regulations.

Article 6 – Delivery and shipping

6.1 Delivery
Delivery takes place at the address provided by the consumer, unless otherwise agreed in writing.
6.2 Delivery times
Delivery times specified by TCE are indicative and do not count as strict deadlines.
Delays in delivery do not entitle the consumer to compensation, without prejudice to the consumer’s rights under mandatory law.
6.3 Shipping and Track & Trace
Unless otherwise agreed in writing, orders are shipped by TCE via a professional carrier.
Shipments are made with a Track & Trace code, so that the shipment can be tracked during transport.
After shipment, the consumer will receive a shipping confirmation with Track & Trace data, if available.
6.4 Incorrect address details
The consumer is responsible for providing correct and complete address details.
If an incorrect or incomplete address gives rise to additional costs, including costs for return shipping or re-shipping, TCE is entitled to pass these costs on to the consumer, unless the error can be demonstrably attributed to TCE or the carrier.
6.5 Loss or damage during transport
The risk of loss, damage or destruction of the products remains with TCE until the products are actually delivered to the consumer or to a third party designated by the consumer, unless the consumer has himself designated a carrier that has not been offered by TCE.
6.6 Unpurchased Products
If ordered or repaired products are not collected or received by the consumer, they will be stored at the expense and risk of the consumer.
TCE is entitled to charge storage costs after three (3) months.

6.7 Operating Manual
The consumer is expected to take note of the instructions for use and maintenance made available by TCE.
Manuals, instructions and any explainer videos are available via the TCE website.
Failure to comply with the instructions for use and maintenance may have consequences for the warranty.

Article 7 – Right of withdrawal, return and exchange service

7.1 Right of withdrawal
The consumer has the right to terminate the agreement with regard to the purchase of products during a cooling-off period of fourteen (14) days without giving reasons.
The cooling-off period starts on the day after the consumer, or a third party designated by him, has received the product.
7.2 Exercising the right of withdrawal

The consumer may exercise the right of withdrawal by using the statutory online withdrawal button on the TCE website, by using the model withdrawal form, or by means of another unambiguous statement (for example, by email).

7.3 Return
After notification of the withdrawal, the consumer must return the product to TCE without delay, but no later than fourteen (14) days after the notification.
Returns must, as far as reasonably possible, be made in their original condition and packaging and with all unused accessories supplied.
7.4 Refund
TCE will refund all payments received from the consumer, including the standard delivery costs, without undue delay and at the latest within fourteen (14) days after receipt of the withdrawal notification.
TCE is entitled to withhold reimbursement until the returned products have been received or until the consumer has demonstrated that the products have been returned, whichever comes first.
For any additional or more expensive shipping method than the standard delivery offered by TCE, the additional costs will not be refunded.
7.5 Return Costs
The direct costs of the return shipment will be borne by the consumer, unless otherwise agreed in writing.
TCE recommends that returns are always sent with a Track & Trace code.
The risk of loss or damage during the return remains at the expense of the consumer until the products are received by TCE.
7.6 Depreciation
The consumer is only liable for depreciation of the product resulting from a use that goes beyond what is necessary to determine the nature, characteristics and functioning of the product.
Products that have been visibly used, damaged or contain traces of limescale, water, cleaning agents or other residual use may give rise to a reduction in the amount to be refunded.
7.7 Exceptions to the right of withdrawal
The right of withdrawal is excluded for, among other things:

A. products manufactured to consumer specifications;
B. products that are clearly personal in nature;
C. sealed products that are not suitable for return for reasons of health protection or hygiene and for which the seal has been broken after delivery;
D. products that are irrevocably mixed with other items after delivery due to their nature;
E. services the performance of which has begun with the express consent of the consumer before the end of the cooling-off period.

7.8 Exchange Service
In addition to the legal right of withdrawal in the case of distance selling, TCE offers the possibility of exchanging products purchased in the showroom or on location within seven (7) days of purchase as an additional service.
7.9 Exchange Service Terms
The exchange service is subject to the following conditions:

A. the product is in unused, undamaged and clean condition;
B. the product is, as far as reasonably possible, offered in the original packaging and with all accessories;
C. the original purchase invoice or receipt is submitted;
D. specially ordered, personalized or custom-made products are excluded from exchange;
E. used products, consumables and products that cannot be taken back for hygiene reasons are excluded from exchange;
F. TCE reserves the right to issue a voucher in lieu of a refund of the purchase price.

7.10 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full.

Article 8 – Warranty and conformity

8.1 Applicability
The provisions of this article apply to all products supplied by TCE to consumers and form an integral part of these terms and conditions.
8.2 Legal Compliance
TCE guarantees that the products delivered comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and usability and the legal provisions existing at the time of conclusion of the agreement.
The statutory rights of consumers on the basis of conformity and mandatory consumer law are not limited by any commercial guarantees.
8.3 Warranty Periods
New machines are covered by a warranty period of two (2) years on the boiler and two (2) years of manufacturer’s warranty, provided that maintenance, descaling and use are carried out in accordance with the instructions for use and maintenance provided by TCE. Machine number and invoice date must match TCE customer history.
For used cars, a warranty period of one (1) year applies to the boiler and one (1) year manufacturer’s warranty, unless otherwise agreed in writing.
8.4 Scope of the warranty
Warranty is provided exclusively for defects in materials and workmanship of parts and components.
TCE will proceed with repair, replacement or other appropriate solution at its option, without prejudice to the consumer’s legal rights.
8.5 Excluded costs
To the extent permitted by law, call-out charges, transport costs, shipping costs, research costs (the consumer must have agreed to the fixed research costs, even if it turns out that the machine can no longer be repaired) and other indirect costs are not covered by the commercial warranty, unless otherwise agreed in writing.
8.6 Transferability
Commercial warranties are provided solely to the original purchaser and are not transferable unless TCE has confirmed otherwise in writing.
This does not limit a consumer’s legal rights.
8.7 Warranty Repair
Repair or replacement under warranty does not automatically lead to the creation of a new warranty period, unless mandatory law prescribes otherwise.
8.8 Exclusions
The commercial guarantee will be voided in whole or in part if:

A. the machine has been used improperly, improperly or in violation of the instructions for use;
B. repairs, alterations or modifications have been carried out by third parties;
C. non-original parts, accessories or consumables have been used;
D. maintenance has not been carried out in accordance with TCE regulations;
E. damage caused by fire, lightning, water, moisture, frost, overheating or limescale;
F. there is normal wear and tear;
G. damage is caused by external influences beyond TCE’s control;
H. damage has occurred as a result of the use of an inadequate, damaged or unsuitable extension cord, cable reel or other electrical supply, or due to voltage loss, overloading, insufficient power supply or an electricity network that does not meet the applicable standards.

The foregoing does not affect the consumer’s statutory rights.
8.9 Consumables and Wear-Sensitive Parts
Normal wear and tear and consumables are not covered by the commercial warranty, unless there is a demonstrable defect in materials or workmanship.
8.10 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full.

Article 9 – Repair and service

9.1 Applicability
The provisions of this article apply to all repair, maintenance, inspection and service work carried out by TCE.
9.2A Establishment
An order for repair, maintenance, inspection or installation can be given orally, by telephone, in writing, by e-mail or by electronic means.
An agreement is concluded as soon as TCE has confirmed the order or has started its execution. Consumer must explicitly agree to quoted costs and standard investigation costs if the machine cannot be repaired. (index. 2026- €75,-)
9.2B Electronic Letters of Agreement and Signature
Electronic signatures, digital declarations of agreement, e-mail confirmations, digital work orders, electronic order confirmations and other electronic means of communication are deemed between the parties to have the same legal validity, evidential value and legal effect as a written and signed statement.
9.3 Scope of work
TCE will carry out the agreed work to the best of its knowledge and ability.
TCE is entitled to engage third parties in the execution of the work.
9.4 Rates and quotations
Work will be carried out at the rates applicable at the time of execution.
At the request of the consumer, TCE will provide a quotation in advance.
If during investigation it appears that the costs are higher than could reasonably be foreseen in advance, TCE will inform the consumer about this.
If the consumer refrains from repairing after examination, investigation costs and costs already incurred may be charged.
9.5 Equipment and accessibility
The consumer must ensure that the machine is clean, empty and accessible.
If a machine is seriously contaminated, TCE is entitled to charge additional cleaning costs.
9.6 Parts
TCE basically uses new original parts.
If original parts are not available, TCE can use equivalent parts.
9.7 Delivery and Shipping of Equipment
Unless otherwise agreed in writing, the consumer must deliver the machine to TCE for repair, maintenance or inspection or send the machine to TCE properly packaged.
The consumer is responsible for careful packaging of the machine.
Before the machine is presented or shipped, all water tanks, water tanks and other liquid parts must be completely emptied!
If the machine still contains water or is improperly packaged, TCE is entitled to charge additional costs.
TCE is not liable for damage caused by improper packaging or by not emptying water reservoirs and water tanks.
9.8 Repair Warranty
Repairs carried out are covered by a warranty period of three (3) months for the same defect.
9.9 Repair Warranty Exclusions
No warranty is given for damage resulting from:

A. improper use;
B. normal wear and tear;
C. fire, water, moisture or frost damage;
D. lightning strike;
E. repairs by third parties;
F. use of non-original parts;
G. failure to follow instructions for use or maintenance;
H. the use of an improper extension cord, cable reel or an insufficient power supply.

9.10 Safety
TCE is entitled to reject equipment if it does not comply with the applicable safety regulations.
9.11 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full.
9.12 Delivery and shipment of equipment
Unless otherwise agreed in writing, the consumer must deliver the machine to TCE for repair, maintenance or inspection or send the machine to TCE properly packaged.
The consumer is responsible for careful packaging of the machine. TCE advises to use the original packaging or equivalent protective packaging as much as possible.
TCE advises the consumer to take photos of the machine and the way it is packaged prior to shipment. These photos can be helpful in determining any transport damage and in the settlement with carriers or insurers.
9.13 Liability during shipment
If the consumer sends a machine, part or accessory to TCE for repair, maintenance or inspection, the risk of loss, damage or destruction during transport remains at the expense and risk of the consumer until the shipment is received by TCE.
TCE advises that machines, parts and accessories should be carefully packaged and returned shipments should be provided with a Track & Trace code and, if desired, sent insured.
TCE advises the consumer to take photos of the way in which the machine or product is packaged prior to shipment. These photos can be helpful in determining any transport damage and in the settlement with carriers or insurers.
TCE is not liable for damage caused as a result of improper packaging or for loss or damage to shipments sent to TCE by the consumer.
9.14 Transmission by TCE
If TCE ships a machine, part or accessory to the consumer, this is done via a professional carrier.
TCE will provide the shipment, as far as possible, with a Track & Trace code.
The risk of loss, damage or destruction of the shipped items remains with TCE until they are received by the consumer or a third party designated by the consumer, unless the consumer has designated a carrier that has not been offered by TCE.
The consumer must report visible transport damage or irregularities to TCE as soon as possible after receipt.
TCE is not liable for delays caused by carriers or other third parties, except to the extent that mandatory provisions prescribe otherwise.
9.15 Contaminated machinery
The consumer must present a machine clean and empty for repair, maintenance or inspection.
If a machine is contaminated to such an extent that it makes it difficult or impossible to investigate, maintain or repair the machine, TCE is entitled to charge reasonable additional cleaning, examination and labour costs.
9.16 Safety-relevant parts
If, during inspection, maintenance or repair, it appears that hoses, plugs, cabling or other safety-relevant parts are worn, damaged or defective, TCE is entitled to recommend replacement thereof or, if necessary for safe commissioning, to replace these parts at the rates applicable at that time.
9.17 Rejection (NEN inspection)
TCE is entitled to reject or decommission a machine if, in the opinion of TCE, continued use poses a safety risk or if the machine no longer complies with the applicable safety regulations.
9.18 Uncollected machines
If a repaired or examined machine is not collected within three (3) months of notification of completion or if no response is received from the consumer, TCE is entitled to charge reasonable storage costs.
9.19 Use of Non-Prescribed Liquids
Damage resulting in whole or in part from the use of osmosis water or other liquids or agents not prescribed by TCE is not covered by the repair warranty.
9.20 Accessories and Attachments
TCE recommends that you only send the machine and the parts necessary for the repair.
TCE accepts no liability for accessories, attachments or other items not mentioned by the consumer on the work order.
9.21 Follow-up visits
If parts have to be ordered for the execution of a repair, TCE will make every effort to inform the consumer about the expected delivery time.
If an additional visit is necessary as a result of having to deliver parts, no new call-out costs will be charged, unless otherwise agreed in writing.
9.22 Manufacturer’s Warranty
Repairs, changes or modifications carried out by third parties may affect the manufacturer’s manufacturer’s warranty or commercial warranty.
9.23 Transport damage
The consumer is advised to check any visible transport damage immediately upon receipt, to photograph it and to report it to TCE as soon as possible.
9.24 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full.

Article 10 – Liability

10.1 Liability
TCE is only liable for direct damage resulting from an attributable failure to comply with its obligations.
10.2 Limitation of Liability
Any liability of TCE is limited to the amount paid out by TCE’s liability insurance in the case in question.
10.3 Maximum liability
If, for whatever reason, no payment is made under the liability insurance, the liability is limited to the invoice amount of the relevant agreement.
10.4 Intent and deliberate recklessness
The limitations of liability do not apply to damages resulting from intent or deliberate recklessness on the part of TCE.
10.5 Accessories and Attachments
Unless otherwise agreed in writing, TCE recommends that only the machine and the parts necessary for the work be offered or shipped.
TCE is not liable for loss of or damage to accessories, fittings or other items that are not mentioned on the work slip or order confirmation.
10.6 Consumer Packaging and Shipping
TCE is not liable for damage caused by improper packaging, failure to completely empty water tanks or other liquid parts, or for loss or damage to items sent to TCE by the consumer.
10.7 Consumer Data and Instructions
TCE is not liable for damage resulting from incorrect, incomplete or late information or instructions provided by the consumer.
10.8 Use in Violation of Regulations
TCE is not liable for damage that occurs as a result of use of the machine or products in violation of the use, maintenance and safety regulations provided by TCE.
10.9 External causes
TCE is not liable for damages resulting from external causes, including voltage drop, mains overload, faulty extension cords, cable reels, water quality, lightning, fire, moisture, frost, or other conditions beyond TCE’s control.
10.10 Mandatory law
None of the provisions of this article is intended to exclude or limit TCE’s liability to the extent that such exclusion or limitation is not permitted by mandatory provisions.
10.11 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full.

Article 11 – Force majeure

11.1 TCE is not obliged to fulfil its obligations if it is prevented from doing so by force majeure.
11.2 Force majeure includes:

• malfunctions or shortcomings on the part of suppliers;
• transport problems;
• fire;
• government measures;
• strikes;
• war, terrorism and natural disasters;
• pandemics and epidemics;
• cyber incidents and malfunctions in automation systems;
• power and internet outages;
• failure of utilities;
• extreme weather conditions;
• illness, incapacity for work or unexpected absence of staff;
• a shortage of available qualified personnel, insofar as this could not reasonably be prevented or compensated for by TCE;
• any other circumstance that is beyond the reasonable control of TCE and that temporarily or permanently prevents the performance of the agreement.

Article 12 – Complaints

12.1 Notification of complaints
Complaints about products supplied, work performed or services rendered must be reported to TCE within a reasonable time after the consumer has discovered or should reasonably have discovered a defect.
Complaints can be submitted in writing, by e-mail or in any other manner indicated by TCE.
12.2 Description of the complaint
The consumer must describe the complaint as completely and clearly as possible, so that TCE is able to investigate and deal with the complaint adequately.
12.3 Handling of complaints
TCE will handle complaints within a reasonable period of time and inform the consumer as soon as possible about the further handling.
If a complaint requires a foreseeably longer processing time, TCE will inform the consumer about this.
12.4 Research
The consumer must give TCE the opportunity to investigate a complaint and, if necessary, to inspect the products in question.
12.5 Payment obligation
Filing a complaint does not suspend the consumer’s obligation to pay, unless mandatory provisions prescribe otherwise.
12.6 Legal rights
The submission of a complaint and its handling are without prejudice to the consumer’s statutory rights.
12.7 Disputes
If the parties are unable to resolve a complaint by mutual agreement, the consumer may turn to the competent court or other dispute resolution body, to the extent permitted by law.
12.8 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full.
12.9 Product Use
Filing a complaint does not relieve the consumer of the obligation to handle the product with care and to limit further damage as much as possible.

Article 13 – Privacy

13.1 Processing of personal data
TCE processes personal data in accordance with the applicable laws and regulations, including the General Data Protection Regulation (GDPR).
13.2 Purposes of processing
Personal data is only processed to the extent necessary for:

A. the formation and execution of the agreement;
B. provision of products and services;
C. repair, maintenance and service work;
D. warranty handling;
E. invoicing and administration;
F. complying with legal obligations;
G. improving services.

13.3 Disclosure to third parties
TCE only provides personal data to third parties insofar as this is necessary for the execution of the agreement, on the basis of a legal obligation or with the consent of the data subject.
Personal data will not be sold to third parties for commercial purposes.
13.4 Security
TCE takes appropriate technical and organizational measures to protect personal data against loss, unauthorized access, destruction, misuse or alteration.
13.5 Privacy Statement
Further information on the processing of personal data and the rights of data subjects can be found in TCE’s privacy statement.
The most recent version of the privacy statement is available on the TCE website.
13.6 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full.

Article 14 – Applicable law and disputes

14.1 Governing Law
All offers, agreements, deliveries and other legal relationships between TCE and the consumer are exclusively governed by Dutch law.
14.2 Mandatory law
If the consumer is domiciled outside the Netherlands, the mandatory provisions of the law of the country in which the consumer has his habitual residence remain unaffected, insofar as they offer more far-reaching protection.
14.3 Disputes
Disputes between TCE and the consumer will be submitted to the competent court in accordance with the legal rules.
14.4 Amicable solution
The parties will make every effort to resolve disputes by mutual agreement before submitting a dispute to the court.
14.5 Exclusion of the Vienna Sales Convention
The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

14.6 Invalidity
If one or more provisions of these general terms and conditions are null and void or are annulled, the other provisions will remain in full force and effect.
In that case, the parties will agree on a replacement provision that is as close as possible to the purpose and purport of the original provision.
14.7 No waiver of rights
The non-exercise or non-immediate exercise of any right by TCE does not constitute a waiver of that right.
14.8 Modification of the General Terms and Conditions
TCE is entitled to change these general terms and conditions.
The most recent version of the general terms and conditions is always available via the TCE website.
14.9 Location
These general terms and conditions are published on the TCE website and are made available free of charge upon first request.
14.10 Applicability of other provisions
Insofar as this article does not deviate from this, all other provisions of these general terms and conditions apply in full.

Company Details

These general terms and conditions apply to all offers, quotations, agreements, deliveries and activities of:

The Clean Experience B.V.
Registered office located at: Barneveld, the Netherlands
Visiting address: Anthonie Fokkerstraat 51 B | 3772 MP Barneveld
Phone: +31 (0) 342 – 701205
Email: info@thecleanexperience.com
Website: www.thecleanexperience.com
Chamber of Commerce: 73499390
VAT identification number: NL8595.50.503B.01

Version general terms and conditions | consumers (B2C): 2026 V1.0
A copy of these terms and conditions will be provided free of charge upon request.
The most recent version is available at: www.thecleanexperience.com